Frequently asked questions

It’s a complete ecommerce operations stack — multi-channel inventory, order processing, accounting, B2B quoting, and pick-pack-ship — delivered as one managed service. Instead of buying and wiring together five tools, you run your store from a single console while we operate the stack for you.

Small-to-mid WooCommerce sellers, typically doing $250k–$5M a year, selling physical goods across two or more channels, often with a B2B or reseller side. The “too big for Shopify apps, too small for NetSuite” gap.

No. WooCommerce stays as your system of record and storefront. PickIt ShipIt is the operations layer on top of it. Nothing about your catalog or checkout gets re-platformed.

Because it’s the most differentiated and underserved piece. Most WooCommerce B2B sellers run quotes off a form plugin and a spreadsheet. Our RFQ engine prices, sends, follows up, and converts quotes end to end — and it’s the fastest path to value for quoting-led businesses.

Channels: WooCommerce and eBay today. Carriers: UPS, USPS, FedEx, and DHL, with inbound and outbound tracking, plus an optional aggregator that covers gaps in one key. More channels are on the roadmap.

You get your own isolated instance and your own database. There’s no shared multi-tenant database in our first phase. Your credentials live in a per-tenant vault, and config files only ever hold references to secrets — never the secret values themselves.

Managed plans start around $300/month for the quoting wedge and scale to about $1,200/month for the full suite, depending on order volume, channels, and modules. There’s a one-time onboarding fee (typically $1,000–$3,000) that funds the white-glove migration. See plans for detail.

A quoting-led MVP needs only six integrations and can be live in days. A fully-loaded multi-channel store with shipping and accounting takes longer, mostly driven by catalog size and the number of integrations. We scope the timeline up front.

No. It’s fully managed — we provision your instance, connect your integrations, and handle updates, backups, and monitoring. You work in the console; we keep the lights on.

Never. Integration verification uses owner accounts and tiny test transactions. Your live customers are never part of a smoke test.

Yes — that’s the intended path. Start with a wedge (usually quoting or inventory), then switch on fulfillment, accounting, growth, and intelligence modules as you grow. No re-platforming required.

Self-serve “connect your store” onboarding is on the roadmap for the most-wanted modules. Today every customer is a managed, deployed instance — and that instance carries forward as self-serve arrives.